FMB Methods of Contact

We only use the following methods to contact you.

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Website

The Farmers and Merchants Bank Official Website

 

Text

  • FMB will never text you directly.
  • You may receive texts from online banking regarding alerts you set up.

The alerts are similar to the email alerts and are configured in the same area.

The text numbers will vary because they come form your email alert settings. See SMiShing info.

The texts will never compel you to call a number or to supply additional personal information.

See sample texts below.

Sample text message from FMB

 

Automated Calls

  • FMB will never ask you to enter or give account information to an automated phone system outside of  telephone banking.
  • You should always be suspicious of requests for personal banking information.

 

Debit Card Calls

  • FMB does only has robo/automated calling related to Debit card transactions.

The calls originate from 866.508.2693 and at times, will be live operators.

What are those calls like?

The operator will ask for the cardholder.

They will verify the address on file.

The operator will identify as Shazam calling for Farmers and Merchants Bank regarding card activity.

They will give you a case number and ask you to call the bank.

They will answer questions you may have but will not ask for a card number or any other personal information.

 

Email

Online Banking Email

  • FMB may email you from your online banking product, but the email will not include links to websites. You may configure email alerts.

When in doubt call us.

The emails may include phone numbers to call which will most likely be an 800 number or a published number.

The email will never ask you to reply.

The email will never have an attachment.

The email will only include a link to unsubscribe such as: https://onlinebanking.thefarmersandmerchantsbank.com/Pages/Subscription.aspx?ID=qJR1o5tXBPx2vzMOHyuaizCDseCg0x5G.

Email alerts about your accounts will usually come from donotreply@farmersmerchants-bank.com

 

 

Online Banking Sample Alert 

This is a test alert message. When you are sent a real alert it will contain the following message…

From: donotreply@farmersmerchants-bank.com <donotreply@farmersmerchants-bank.com>
Sent: Thursday, September 7, 2017 3:35 PM
To: johndoe@hotmail.com
Subject: Low Balance Test

Dear John Doe,
As of 9/7/2017 3:34 PM the balance of one of your accounts is now below $1,000.00. To view your balance, log in to our Online Banking website, and select your account. You will receive an e-mail notification every time activity in this account results in a balance below $1,000.00. Thank you for banking with The Farmers and Merchants Bank!

Account Nickname: Checking
Personal Note:

The Farmers and Merchants Bank
onlinebanking.thefarmersandmerchantsbank.com

If you no longer want to receive these email notifications please visit https://onlinebanking.thefarmersandmerchantsbank.com/Pages/Subscription.aspx?ID=qJR1o5tXBPx2vzMOHyuaizCDseCg0x5G

 

eStatement Notice Sample Email

  • You must opt-in to receive eStatement notices. Once enrolled you will receive eStatement availability notices by email.
  • The email will come from donotreply@farmersmerchants-bank.com.  

This is a test alert message. When you are sent a real alert it will contain the following message…

From: donotreply@farmersmerchants-bank.com <donotreply@farmersmerchants-bank.com>
Sent: Friday, September 8, 2017 12:22 PM
To: johndoe@hotmail.com
Subject: Statement Test

Dear John Doe,
As of 9/8/2017 12:22 PM an electronic copy of your bank statement is now available! To view your statement, log in to our Online Banking website, select your account, and then "Online Statements" from the menu on the left side of the page. Thank you for banking with The Farmers and Merchants Bank!

Account Nickname: Checking
Personal Note:

The Farmers and Merchants Bank
onlinebanking.thefarmersandmerchantsbank.com

If you no longer want to receive these email notifications please visit https://onlinebanking.thefarmersandmerchantsbank.com/Pages/Subscription.aspx?ID=qJR1o5tXBPx2vzMOHyuaizCDseCg0x5G

 

Mortgage Application Email

  • If you filled out a mortgage application, you will possibly receive an email from one of our loan officers.

The email from address will look like this jsdaoe@farmersmerchants-bank.com and be sent to the email you provided in your application.

When in doubt, call our Main Office at 740.732.5621 or 888.881.5680

 

Direct Human Call

  • FMB may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.
  • Calls from FMB will originate from these numbers, and you should call these numbers to verify identity or suspicious activity.

Main Office: 740.732.5621

Toll Free: 888.881.5680

If you filled out a mortgage application, you may receive a call from a loan officer from a number listed above.

 

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Switch to FMB

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